Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions2022-12-12T07:26:39-06:00
Can individual therapy benefit couples therapy?2023-05-08T12:43:06-05:00

Most definitely, especially when individual therapy is focusing on trauma, implementing healthy coping skills, managing anxiety, depression, or stress. This all impacts relationships, and working through this individually and improve your couples therapy by helping you be present, available for your partner, improve your communication and more. We recommend signing a release form for your individual therapist and couples therapist to have communication in on your care.

I want to work on myself and do couples therapy, can I see the same therapist?2023-05-08T12:26:07-05:00

We recommend that if you are wanting to work on different treatment goals (i.e. individually work on improving self-esteem or managing depression and in your relationship improve communication or intimacy) then you have two different therapists. This will help your couple’s therapist have a non-biased approach when working with you and your partner. You can sign a release of information form for both of your therapists to have communication in regards to your couples therapy and individual therapy. In addition, you can have both online therapists be through Modern Wellness Counseling, as some of our clinicians solely specialize in doing individual therapy while others focus on working with couples. This way, you know you are getting appropriate care.

What kind of experience do you have?2022-01-18T19:28:39-06:00

Clinicians at Modern Wellness Counseling have worked with individuals, couples, and families on the following issues:

Adjustment to divorce
Stress management
Grief and loss
Premarital counseling
Marital/Relational distress
Family conflict
Coping skills

What is EMDR?2022-01-18T19:26:48-06:00

EMDR stands for Eye Movement Desensitization and Reprocessing therapy. It is an integrative psychotherapy approach that has been extensively researched and proven effective for the treatment of trauma. EMDR is a set of standardized protocols that utilizes a technique called bilateral stimulation to activate opposite sides of the brain. These movements mimic the period of sleep referred to as rapid eye movement or REM sleep, and this portion of sleep is frequently considered to be the time when the mind processes the recent events in the person’s life. EMDR seems to help the brain reprocess the trapped memories that due to trauma were not process correctly in a way that normal information processing is stored in our brain. Therapists often use EMDR to help clients uncover and process beliefs that developed as the result of relational traumas or childhood abuse and/or neglect. For a more detailed explanation please visit About EMDR Therapy | EMDR International Association (

EMDR therapy can help if you experience distressing emotions that appear to you, and perhaps to others, to be excessive given the current situation. If you tend to be highly reactive to certain triggers and/or if you have one or more negative beliefs about yourself due to challenging experiences.

What does it mean to be trained for EMDR?2022-05-31T17:20:53-05:00
Clinicians who are “EMDR Trained,” have received additional training that furthers their specialty in working with individuals that have experienced trauma. This training is often through EMDRIA Approved EMDR Training that provided them with the knowledge and skills to utilize EMDR therapy, a comprehensive understanding of case conceptualization, treatment planning, and the ability to integrate EMDR therapy into their clinical practice. ​
What is an LPC-Associate?2022-01-18T19:22:38-06:00

An LPC Associate is an individual that has completed a Master’s Degree in Counseling or a related field and holds a provisional counseling license. This means that LPC-Associates have met all the educational and competency requirements to be a License Professional Counselor in the state of Texas, but the state requires them to accumulate more hours of counseling experience and training before being considered fully licensed. LPC Associate are in the process of completing 3,000 professional counseling hours. It typically takes a LPC Associates two to five years to complete 3,000 hours. As LPC Associates, they are supervised by a state-approved LPC Supervisor.

What does it mean to be an EFT therapist?2022-05-31T17:23:39-05:00

EFT stands for Emotionally Focused Therapy and is a relative short-term treatment (8-20 sessions). By utilizing this approach, it allows therapists to have a clear framework when working with couples, which helps clients identify progress and to restructure emotional connection. Therapists who have this extensive training, often utilize an attachment theory approach.

What is a LMFT?2022-05-31T17:24:56-05:00

LMFT stands for Licensed Marriage and Family Therapist. This means that our LMFTs have been  trained in working with couples and families and have a deep understanding on how to apply systemic therapy interventions.
This license involves therapists to maintain applicable continuing education units in order to renew their  license bi-annually. This ensures that our therapists are staying up to date on research in the field.

What kind of therapy approach do you use?2022-01-18T19:15:54-06:00

We utilize a multitude of therapy approaches; such as, mindfulness-based psychotherapy, acceptance and commitment therapy, and emotional-focused therapy. We also utilize solution-focused therapy when working with individuals. Throughout our sessions,  therapy techniques are chosen based on your therapy goals.

How is therapy different from the online classes you provide?2022-01-18T19:14:12-06:00

In therapy, we work one-on-one with clients creating a treatment plan and implementing therapeutic interventions. There is more verbal communication, regardless if these sessions are in-person or online.
With the online classes, therapy is not provided and the information you receive will be from downloadable worksheets and pre-recorded videos. The online classes are not a substitute for therapy; however, the information that is shared in the online classes, is the same material that is covered with clients in a therapy setting.
Be sure to check out the online class questions!

How long does therapy last?2022-05-31T17:26:13-05:00

There is no set limit as to how long therapy will last. For some people, it may be that they need some support to overcome a small hiccup in life. For others, it may be that they need to overcome a traumatic event or are dealing with grief and loss. ​Your therapist will help provide the support you need based on your long-term goals.

How does online therapy work?2022-01-18T18:27:23-06:00

You will receive a unique link for your session to your email address before your session begins. This link will open up in your internet browser and will prompt you to enter your name to join the call. Once we are both on the call, then we will get started.

What kind of equipment do I need for online therapy?2022-01-18T18:26:31-06:00

As long as your device as a microphone and camera, you can use the following: Desktop computer, laptop computer, a tablet, a smartphone (with a smart phone, you will have to download the “Telehealth by Simple Practice” app).

You will also need a stable internet connection with at least 0.35 mbps. You are able to login to your session a few minutes before your session to test your connection.

Will you be offering in-person session in the future?2022-01-18T18:25:30-06:00

Our practice is 100% online. We do use a HIPAA compliant platform for conducting our sessions and maintaining your records. This is the same platform you will be able to see your invoices, request sessions, and send us secured messages.

How do I pay for a session?2022-01-18T18:22:08-06:00

When you sign up for sessions, you are required to input a card to have on file. This is the card that will be used to run a $40 deposit for your first session and then the card is used to charge for your sessions thereafter through our client portal at the end of our session.

How much are sessions?2022-05-31T17:30:13-05:00

Therapy sessions rates vary based on the clinician’s experience and training. To learn more about each clinician and their rates, please visit their individual pages which can be found on our therapists page.

Please note that if you are planning to use insurance, your session rate will be based on your individual plan, which will have to be verified prior to starting therapy. In addition, some insurance plans do not cover couples counseling.

What if you don’t accept my insurance?2022-08-16T10:15:40-05:00

We have limited clinicians who are in-network with insurances. The current accepted insurances are: Aetna, United Healthcare, Oscar Health, Oxford, and Cigna.
If you want to still meet with a clinician who is not-in-network with your insurance, this would be considered out-of-network. This means you will pay the full rate amount and your clinician will provide you with documentation in your client portal to provide to your insurance company. It is possible you may receive a partial or full refund for the fees you paid.
Please contact our office at (210) 706-0392 to get scheduled and ask any questions about insurance.

Do you offer evening or weekend appointments?2022-01-18T18:19:40-06:00

We do have clinicians that offer evening and weekend availability. You can find the next opening by clicking here or asking for the time slot that best fits your needs when you call our office at (210) 706-0392.

What happens if I need to cancel or reschedule my appointment?2022-01-18T18:17:40-06:00

If you know with more than 24 hours that you will need to cancel your session and/or reschedule it, you may do so by logging into your client portal.
We will receive a notification at that moment of your cancellation.
If you request a new appointment, we will also receive that request and will approve it.
You will then receive a confirmation of your new appointment.

What can I expect from my first session?2022-05-31T17:33:06-05:00

​Your first session will consist of your clinician getting to know you, your reason for coming to therapy, what you expect from therapy, and setting therapy goals.

If my partner and I are doing couples therapy, do we have to be in the same location?2022-01-18T18:14:19-06:00

While it is ideal to be in the same location, we understand that your schedules may not allow for you and our partner to be in the same location. Our system allows for you and your partner to be in a different location and you both can use the same link to join the online therapy session.

If I want to do couples therapy, do I request for an individual session first or a couples therapy session first?2022-01-18T18:14:25-06:00

We suggest that if you are interested in couples therapy, then begin with a couples therapy intake session. Based on your couples therapy goals, we will determine if we need to have an individual session. What this would look like is that Session 1 will be the couples therapy intake, Session 2 and 3 will be the individual sessions, and then Session 4 will be the couples therapy session. This is something that will be discussed with your therapist.

What happens after I request an appointment?2022-01-18T18:10:35-06:00

You will then receive a confirmation email to the request you submitted, which will have a link for you to conveniently complete your intake paperwork prior to your session.
We will have a chance to review this information prior to you coming into your session.

The request to schedule a session is asking me for my credit card, will I be charged?2022-01-18T18:08:39-06:00

Your card will be charged a $40 deposit fee after your clinician has approved your session. This deposit will go towards your intake session fee, which the remaining balance will be paid at the end of your first session.

If you need to cancel your session and this is done with more than 24 hours in advance, we will gladly refund you the $40. If you are rescheduling your session with more than 24 hour notice, then this deposit will go towards your rescheduled session. If we do not hear from you at the time of your initial session or in the case that you forget about your session, then this $40 will not be refunded.

How to schedule an appointment?2022-05-31T17:34:05-05:00

The best way to schedule an appointment is to visit the online client portal here. This is where you can see what is currently available. Once you find a time that fits your schedule, you will submit your information to request your session.

If you would like to call our office number (210-706-0392), our intake coordinator, will be able to help answer any questions you may have regarding getting started and assign you the best clinician based on why you are seeking services.

Please note that if you are planning to use your insurance, you will need to call our office so that we can verify your insurance.

Are you accepting new clients?2022-01-18T10:34:41-06:00

Some of our clinicians are accepting new individual and couple clients at the moment. Please call our office at (210) 706-0392 to get more information and to get scheduled with a clinician who can see you soon.

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